Frequently Asked Questions

Everything you need to know about Saardé products and services.

Where are Saardé products made?

Our products are thoughtfully designed in Australia and primarily handcrafted in Turkey using traditional techniques and natural materials.

What is your shipping policy?

We offer standard and express shipping worldwide. Orders within Australia typically arrive within 3-7 business days, while international shipping varies by location.

How do I care for my Saardé textiles?

We recommend a gentle machine wash at 30-40°C. Avoid bleach and harsh chemicals, and tumble dry on low or line dry to maintain the integrity of the natural fibers.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery, provided they are unused and in original packaging. Please note that for hygiene reasons, apothecary products cannot be returned.

Do you offer wholesale opportunities?

Yes, we partner with select retailers globally. Please visit our Wholesale page to submit an inquiry and our team will get back to you shortly.

Are your soaps and scents natural?

Absolutely. Our Olive Oil soaps and apothecary ranges are made with natural ingredients, free from parabens, SLS, and artificial colors.